Our Mission is to provide our members with quality water and exceptional service at a reasonable price.
Current Boil Water Advisories
The precautionary boil water advisory previously issued for 11515-11559 Laika Lane has been rescinded.
Water quality testing has confirmed that the water meets all drinking water standards. Members may resume normal water use.
IWA appreciates the patience and cooperation of all affected Members during the advisory.
For more information about boil water advisories and what they mean for you, please refer to our FAQ.
Common Tasks
Make a one-time payment. You will need your IWA account number and your last payment amount.
Automatically deduct your water payment from your bank account.
Buying, selling, or moving? Submit a Change of Ownership/Tenancy request.
Need to create an online account? Follow the steps in this tutorial to get started.
Announcements
Water Rate Changes Effective June 1
Water rates and fees were updated effective June 1, 2026, following approval by the Sanibel City Council.
Additional information about the approved rate adjustment is available here.
2025 Consumer Confidence Report
The Consumer Confidence Report, also known as a Water Quality Report, summarizes the results of all tests and measurements performed at IWA’s water treatment plant and throughout the water distribution system in 2025.
To view the report, click here.
Smart Meter Information
All IWA Members can now view their usage and set up leak and consumption alerts. Detailed instructions on how to set up your account can be found in the Member Portal Tutorial.
We highly recommend all IWA Members to create an account and follow the steps in the tutorial which will give you real-time information on your water use. Prevent unexpected spikes in your monthly bill by signing up to receive leak notifications and consumption alerts on your account.
Current Irrigation Restrictions
Due to recent public interest, please refer to our long-standing water restrictions which are governed by South Florida Water Management District. If conditions change, IWA will update the schedule, as needed. We ask our Members to follow the City of Sanibel and Lee County’s irrigation restrictions to protect this vital, natural resource. Allowed irrigation days are based on a property’s address as listed on the chart below. For more information on IWA & Coastal Watch’s Conservation Plan, please visit our water conservation page.
Sanibel Island’s Permitted Schedule for Irrigation
Lee County’s Permitted Schedule for Captiva Island Irrigation
Irrigation is prohibited between the hours of 9 AM and 5 PM.
