Our Mission is to provide our members with quality water and exceptional service at a reasonable price.

Common Tasks

Make a one-time payment. You will need your IWA account number and your last payment amount.

Pay your water bill automatically each month directly from your bank account with no additional fees.

Buying, selling, or moving? Submit a Change of Ownership/Tenancy request.

Need to create an online account? Follow the steps in this tutorial to get started.

Announcements

Water Rate Changes Effective June 1

Rates and fees were updated following approval by the Sanibel City Council.

See the rate study

Current Irrigation Restrictions

Irrigation is prohibited between 9:00 AM and 5:00 PM. Allowed days are based on your property address.

View the schedule →

Set Up Leak & Consumption Alerts

Every Member can view usage in real time and get notified before a small leak becomes a big bill.

Open the Member portal tutorial →

2025 Consumer Confidence Report

A summary of every test and measurement performed at our treatment plant and across the distribution system in 2025.

View the report →

Sanibel Island’s Permitted Schedule for Irrigation

Lee County’s Permitted Schedule for Captiva Island Irrigation

Irrigation is prohibited between the hours of 9 AM and 5 PM regardless of location.

Add Bill Pay to Your Home Screen

Faster access, right from your phone

Add your Member Account Portal to your home screen

Pay your bill, check your water usage, and manage leak alerts in one tap. A one-time, 30-second setup — no app store, no download.

That's it — the icon now lives on your home screen like any other app.